Boutique Reviews

Fantastic service by Kenneth Chong and Gerard Lee! Will come back again.

Had a great experience at Cortina Paragon with Jay Lim. My wife and I were looking for a watch, and Jay patiently showed us a wide range of options within our budget. He was friendly, knowledgeable, and never hard-sold us. We really appreciated his excellent service and would highly recommend him to anyone looking for a watch.

I had a wonderful experience purchasing my watch from Yoki Cheah. She was patient, knowledgeable, and helped me choose the perfect watch without any pressure. The whole process was smooth, and her customer service was exceptional. Highly recommended!

Staff is very helpful, with amazing customer service.

Had the best shopping experience at Cortina Paragon with Ms. Nicole. I originally went to the store to try on a Datejust 31mm for myself, but they didn't have the specific one I wanted at the moment. However, I ended up getting a 36mm watch instead. Nicole was incredibly helpful, she explained everything about the watches so well and was so patient with us while we sorted out the payment, especially when we ran into card limits. If you ever visit Cortina at Paragon, I highly recommend asking for Ms. Nicole! ⭐⭐⭐⭐⭐

Excellent service by Mr Jeff Chia. Would definitely come back for future purchases.

Nice boutique with great selection of watches. Elvis was very knowledgeable and helpful in helping us to find the right watch for us. Will return for our next purchase.

表好好看。Nicholas的服务很好哦。

Came by Franck Muller MBS and was served by Hui Yee. Super friendly and easy to talk to. Very patient in explaining everything and never made me feel pressured. Really enjoyed the experience.

Hui Yee was friendly, patient, and knowledgeable. It was a very pleasant shopping experience. Highly recommended! 😊

I had an exceptional experience at the Franck Muller boutique at Marina Bay Sands. The entire team was warm, attentive, and highly professional from the moment I stepped into the boutique. Their product knowledge was truly impressive, and they took the time to understand my preferences before introducing suitable timepieces. The team was patient, genuine, and never pushy, making the entire experience enjoyable and memorable. What stood out most was their passion for the brand and dedication to providing outstanding customer service. Every question was answered with confidence and expertise, and I felt valued as a customer throughout my visit. A special thank you to the Franck Muller Marina Bay Sands team for their hospitality and professionalism.

Despite the ongoing renovations, I had a wonderful experience at this boutique. The team was welcoming, attentive, and highly professional. Looking forward to returning for future purchases.

Me and my fiance got our watches resized which we brought from overseas. David was very helpful and patient in helping us measure the watches against our wrist making sure we are comfortable and took the time to explain how to use the crowns as well!

Came in and was served by JD. He provided excellent service and was very helpful with my enquiry.

Thank you Catherine for being such a wonderful sales associate throughout our purchase. She is knowledgable, warm and especially patient towards every question we asked about the various watches

⭐⭐⭐⭐⭐ Fantastic experience! The staff, Angie is incredibly knowledgeable and patient. She took the time to understand exactly what I was looking for without making me feel rushed or pressured. Excellent selection and top-tier customer service. Looking forward to be back for my next timepiece!

Ivan has been extremely helpful in the sale of my tudor black bay 58gmt! his service is remarkable, and goes above and beyond for customer service and satisfaction. Thank you Ivan, hope to do more business with you in the future!

⭐⭐⭐⭐⭐ I recently purchased a Longines watch from Cortina Watch at Capitol Singapore and had an excellent experience with Mervyn Goh. From the moment I stepped into the boutique, Mervyn was warm, friendly, and highly knowledgeable. What impressed me most was that he was never pushy. Instead, he took the time to understand my expectations, budget, whether I was looking for a men’s or ladies’ watch, and even considered the wearer’s body build and lifestyle. Based on our conversation, he was able to recommend a watch that suited my requirements almost immediately. The entire selection process was surprisingly efficient, yet I never felt rushed. His recommendation was spot on, and he explained how different watch models would suit different dressing styles and occasions, which gave me confidence in my decision. I appreciated his product knowledge and practical recommendations. The whole experience was smooth, comfortable, and professional from start to finish. Thank you, Mervyn, for the excellent service. I would highly recommend Cortina Watch at Capitol Singapore to anyone looking for a pleasant and hassle-free watch-buying experience.

I bought my first timepiece from Cortina in 2024, but unfortunately, a subsequent experience with a previous sales advisor left me frustrated due to communication delays that caused me to miss out on a time-sensitive purchasing opportunity. Having lost confidence, I took my business to another authorized dealer. Recently, I decided to step back into Cortina, and I am incredibly glad I did because I met Jocelyn Goh. From our very first conversation, Jocelyn was the definition of sincere and knowledgeable. There was zero pressure—just a genuine, shared passion for horology. I walked out that day happily purchasing a watch from her. What happens after the sale is where Jocelyn truly shines. She proactively asked about my "dream watch" and took the time to understand my journey as a collector. Whenever I inquired about new releases or availability, she was incredibly responsive, proactive, and transparent. Today, she surprised me with the text I had been waiting for: my dream watch had arrived. The entire allocation and purchasing process was warm, celebratory, and flawless. Jocelyn didn't just win back a customer for Cortina; she earned a client for life. If you want an SA who genuinely cares about your journey, look for Jocelyn.

Had a fantastic experience with Victor Tan! Even though we didn’t end up buying anything today, Victor was super down-to-earth and incredibly friendly. He took the time to chat with us all about the history and horology of Tudor watches, sharing some awesome insights without a single bit of sales pressure. He made us feel genuinely welcome just to talk watches. Highly recommend stopping by to see him!